Keyholding
At 3 in the morning, the phone rings, its the police
ringing to say that your alarm system has been activated
at your business premises. Perhaps you've had a few
drinks.. Avoid all of this aggravation.
Why not let us hold your keys for you.
We will get the call outs then attend your premises,
sort out any problems, repair the alarm system if necessary,
call in your preferred contractors to do any temporary
repairs to secure the premises, then tell you in the
morning!
Domestic Customers
If you're going on holiday, we can look after your
house keys as well.
Call us on 01900 870941 for more information
Information for alarm
keyholders
All monitored alarms MUST have at least two nominated
keyholders who can be contacted if the alarm is activated
whilst the premises are unoccupied.
Your duties as a keyholder:
Assist the police when they attend a call-out
Ensure the property is secured properly
Reset the alarm
When contacted following
an alarm activation you must:
Attend within 20 minutes, this may require private
transport
Have the building keys available to take with you
Make sure you know the location of the alarm control
panel, sensors and contacts and how the system works.
The alarm panel PIN number
Entry and exit routes when the alarm is set
Personal Identity Code
The building owner contact details
Emergency repair services e.g.. locksmiths and glaziers
Police Call-out procedures
If the alarm is activated whilst the property is unoccupied,
the Alarm Receiving Centre staff will first contact
the local police* and then a keyholder
As a keyholder you must
Go to the premises immediately
Report to the police on your arrival and advise and
assist them as required
When the police have informed you that the building
is clear, inspect it for damage and organise any repairs,
once the property is secure, reset the alarm
We recommend that if you are called out to an alarm
system you take someone else with you and have a mobile
telephone just in case you need to ring police/glaziers
etc.
If in doubt don't enter a building
on your own......
*Only if on police response
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